Refund Policy

Refunds and Returns

Customers may return any unopened merchandise purchased within 30 days of original purchase. When accompanied by a receipt, the customer will receive a refund in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days.

Return Location

Returns can be made to our physical store location in person or via mail:

Fast and Heavy Fitness, LLC
Attention: Returns Department
1050 E. Pecos Rd.
Chandler, AZ 85225

Gift Cards

Gift Cards cannot be returned or redeemed for cash.

What should I do if my items arrive damaged or defective?

We make every effort to package your order so it arrives in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product quickly.

Please note: If any items arrive damaged or defective, don’t dispose of them until you’ve had a chance to speak with a customer service representative. In the case of larger items, you may be asked to submit a photograph of the damage.

If you’ve received a damaged item, please e-mail us at: or call (480) 612-6343.

We’ll need your name, order number, and the item number that was damaged so we can arrange for the damaged item to be replaced as soon as possible.

Still have questions?

We are ready to help, every day from 9:00 AM – 5:00 PM MST. You can also contact us via webform here.

Fast and Heavy Friends

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